How to Order Replacement Parts for Your Lazyboy Recliner
La-Z-Boy recliners are the best on the market but even the best requires upkeep and fixing from time to time. Maintenance and repair are essential to get the most comfort, functionality, and longevity out of your La-Z-Boy. This article will guide you through the process of ordering replacement parts for your top-of-the-line recliner.
Identify the Problem and Required Parts
Diagnosing the Issue
The problem part must first be identified before it can be ordered. What’s more, it’s crucial to know which specific part needs replacement or you may end up with the wrong one.
Tips to help diagnose Lazyboy common problems:
• Look for wear and tear on the upholstery and cushions.
• Check the reclining mechanism is working correctly.
• Inspect handles for faults.
Gather Necessary Information
There’s some necessary information you will need on hand to order the replacement part. Without it, you will be unable to get it.
Here’s the info you will need:
• Recliner model number.
• Serial number and date of manufacture.
• Detailed description of the faulty part.
Find the Model and Serial Numbers
Locating the Model Number
Different models have different parts so locating your specific model number will avoid getting a part that doesn’t work correctly with your particular model. Typically, the model number is found on the back of the chair or a tag under the chair. The right model number is crucial for making sure the part is an exact match and will fit and function properly.
Serial Number and Manufacturing Date
To ensure you order a part that is compatible with your model, it’s essential to obtain the serial number and date of manufacture. The serial number and manufacture date are generally located under the seat or base, on the back or side panels, or inside the recliner. Fortunately, the serial number and manufacture date are found on the same tag.
Here’s how to use them:
• Cross reference the number and date with the part catalog.
• Contact and verify details with customer service.
• Provide information and order.
Ordering Replacement Parts
Ordering Directly from La-Z-Boy
To order your new fully functional replacement part, the best and safest option is to do so directly via La-Z-Boy. The La-Z-Boy website has a handy parts catalog that can be used to quickly identify the part you need. Simply, enter your model number, select the category, and check the images and descriptions to find your part.
Here’s an overview of the ordering process:
• Contact customer service or go to the official website.
• Provide and verify model and serial numbers via the website catalog or with customer service.
• Order the replacement part.
Third-Party Suppliers
The best option is to order through La-Z-Boy but there are situations when using third-party suppliers makes sense. However, it’s critical to verify the supplier is a trusted source.
Be sure to:
• Research the supplier.
• Read reviews and ratings.
• Check compatibility, warranties, and return policies.
• Verify with La-Z-Boy.
Situations when a third-party supplier may be needed:
• Discontinued parts.
• Specialized components.
• Customized features.
• Inventory backlogs.
Cost and Shipping Considerations
Understanding Costs
Depending on the faulty part, the cost to replace it will vary. Also, you will have to pay additional fees for shipping and handling or if the part is particularly large. Typically, you can choose to expedite shipping for an extra charge.
Replacement costs for common parts:
• Cushions $80 – $300
• Mechanisms and frames $150 – $400
• Arms/legs $50 – $250
• Delivery and handling $15 – $70
Shipping Times and Options
Understanding delivery times and options is essential because it allows you to make informed decisions. So, your La-Z-Boy is as good as new as quickly as possible. This is especially true if the part is vital for recliner function or the part has a long lead time.
Expected delivery times from La-Z-Boy:
• Standard 1 – 4 weeks
• Expedited 3 – 7 days
• Special part 6 + weeks
Expected delivery times from third parties:
• Standard 1 – 3 weeks
• Expedited 2 – 7 days
• Special part 6 + weeks
Installation and Warranty
Self-Installation Tips
If it’s a complex part or you have no repair experience, it’s a smart move to hire a professional to carry out the installation. However, if you’re confident in your abilities, there’s some basic installation work you can do yourself.
Skills and tools needed:
• Cushions: Screwdriver, wrench, pliers, and staple gun. Basic handyman skills.
• Handles: Screwdriver and wrench. Above-average handyman skills.
• Mechanical components: Consider a professional.
Warranty and Return Policies
Always check the warranty and return policy for all parts at the time of purchase. If in doubt about a specific part, contact customer service or check online. Understanding these policies will ensure a smooth process should the need arise.
Commonly Ordered Replacement Parts
List of the most commonly ordered replacement parts:
• Cushions and upholstery.
• Reclining mechanisms.
• Handles.
Availability and Alternatives
Current models will typically have all parts readily accessible. For discontinued models, parts become much harder to find and may not be available from La-Z-Boy at all. In such cases, third-party suppliers are great alternatives.
Frequently Asked Questions (FAQ)
How do I know if a part is compatible with my recliner model?
The key is to verify and double-check the model and serial numbers with the supplier. This can be done by contacting customer support or using the parts catalog on the website.
Can I order parts for an older La-Z-Boy model?
Yes. While limited, La-Z-Boy may still have older parts in stock. If not, use a reputable third-party supplier.
What should I do if a part is damaged during shipping?
1. Document the damage or incorrect part.
2. Contact customer service.
3. File a replacement request.
Conclusion
The core step for successfully ordering replacement parts is to ensure you’ve got the correct model and serial numbers. So, you will have the right part arrive at your door. Also, regular maintenance and addressing repairs promptly will extend the lifespan and comfort of your La-Z-Boy significantly.
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